Paws a While Boarding Kennels Terms and Conditions.
 

Vaccinations and Flea Treatment – NOTE: FAILURE TO COMPLY WITH THESE CONDITIONS WILL RESULT IN NON-ADMITTANCE!
For cats the required vaccination level is F3 or higher, and for dogs the required level is C5 or higher. Vaccinations must be administered no fewer than 14 days before boarding. Without exception, PETS WILL NOT BE ADMITTED if proof of a correct vaccination is not provided, or if the 14 day waiting period has not passed. Please call us if your pet is due for vaccinations on or around the time of your booking, as you may be able to board your pet for a short time past the vaccination's due date. A suitable flea and tick treatment must be applied by the pet owner prior to admission. The pet owner warrants by this agreement that such treatment has been applied. By this measure, any pet found to have fleas while boarding with us will be treated with Frontline or Advantix, and the charge will be added to the pet owner's final account. Dogs and cats presenting worms will be wormed at the pet owner's expense.
 

Business Hours
Our business hours are strictly 8am to 11am, and 2pm to 5pm. We are STRICTLY CLOSED for all business between 11pm and 2pm every day, and we are STRICTLY CLOSED for all business after 5pm. Out of hours onsite drop-offs and pick ups can sometimes be arranged at an extra charge. We are open every day except Public Holidays.
 

General Admission Policy
We reserve the right to refuse admission to any pet that presents the appearance of illness before boarding, such as lethargy, discharging or inflamed eyes, coughing or repeated sneezing. Any pet that is manifestly aggressive and poses a threat to the kennels’ operators will be refused admission. All dogs must be kept on leads at all times while on the premises until otherwise instructed by the operators. Cats must be firmly restrained, preferably in a carry crate or similar. We accept no liability for damage or loss caused by unrestrained pets.
 

Bedding and Toys etc.
We provide flea free mattresses for cats, and flea free trampoline beds for dogs, and clean light blankets or towels as needed. Bedding brought by owners must not be excessively dirty or malodorous, or have stuffing that can be easily removed. Bean bags of any size are not allowed. We reserve the right to remove bedding from kennels at any time for any reason, including wet weather conditions. Any bedding damaged by dogs during the course of boarding must be removed at the time of collection by the owner or the owner’s representative. We recommend pet owners keep a list of items brought from home, to help ensure all items are collected at the end of the booking. We will take all reasonable measures to ensure your items stay with your pet(s), however we cannot guarantee items will not be separated or misplaced during the cleaning of kennels, or while moving dogs from one kennel to another. If sharing becomes necessary (as per our Terms and Conditions below), bedding and toys may need to be removed in order to prevent them from being damaged by other dogs. It is the pet owner’s responsibility (i.e. not that of Paws a While Boarding Kennels), to ensure all items (including medications) are taken home when pets are collected. We will not return forgotten items by mail. Forgotten, unclaimed, and misplaced items will remain the property of Paws a While Boarding Kennels, and will be disposed of after 30 days.

Food Supplied By Pet Owners
Any dry pet food supplied to us by pet owners must be labelled clearly with the pet's name(s), in a plastic container with a secure press fit, or sliding, or hinged lid. Any food such as cooked or raw meat must be provided in single daily serves in freezer proof bags, and must also be clearly labelled with the pet's name(s). This includes chicken necks and/or chicken wings etc. We will not accept these in large frozen lots. We will not accept whole rolls or "log" style dog food. All rolls or logs must be pre-diced by the pet owner and provided in single daily serves in freezer proof bags, and must be clearly labelled with the pet's names(s).
 

Rates and Surcharges
A $50- non refundable booking fee is payable to secure your booking. No refunds will be given for boarding paid unless the animal has passed away. If you have paid your booking in full You may change your booking dates with the balance of credit applied to your account if it is more than a week from the booked starting date. Rates are charged per calendar day regardless of arrival or departure time. For example, if a pet arrives at 4:45pm, the time from then until midnight incurs a one day charge. Our minimum charge is one day. We do not charge by the half day or any part thereof. Boarding charges are non-refundable. We will not refund any difference if pets are collected early. A surcharge of $18.00 applies for Public Holidays. A surcharge of $5.00 per pet per dose (ie if medication ect is needed twice a day it would be $10- a day)  applies for administering, (or adding to food), medicines and/or supplements, and other services such as (but not limited to) applying sprays or lotions, and/or cleaning ears, eyes, or skin folds. The surcharge for injections (up to twice daily) is $10.00 per pet per day.
 

Shared Boarding
From time to time due to excessive demand, we reserve the right to share dogs for boarding. Dogs will be chosen for sharing at our discretion unless otherwise instructed. There are many dogs we will not share, and we will otherwise monitor and ensure the compatibility of all dogs we introduce to each other. We will also ensure that all dogs are fed correctly whether boarding singly or sharing. Please inform us if you would like your dog to be listed for non-shared boarding. Non-sharing dogs will be less eligible for boarding at short notice during peak times. Please note that if sharing becomes necessary, all bedding and toys may need to be removed in order to prevent them from being damaged by other dogs. 

Veterinary Treatment
Any required veterinary treatment will be at the pet owner's expense. Payment for veterinary treatment is due at the time of collection or return of the pet. Any course of treatment and/or euthanasia shall be at the sole discretion of Paws a While Boarding Kennels and the Veterinarian. We will contact and engage our choice of vet depending on the nature of the illness or injury. A transport and attendance charge of $55.00 will apply for vet appointments.
NOTE: IN THE EVENT WE CANNOT CONTACT YOU WE WILL ALWAYS ERE ON THE SIDE OF OPTIONS SUCH AS (BUT NOT LIMITED TO) RESUSCITATION, SURGERY, XRAYS, BLOOD TESTS, HOSPITALISATION, AFTER HOURS CARE AND ANY ONGOING TREATMENT. YOU MUST NOTIFY US ON THE PET FILE IN THE CUSTOMER PORTAL IF YOU NEED TO SPECIFY OTHER INSTRUCTIONS, OR PLACE ANY LIMIT ON EXPENSES. 

 Payment - Full payment for boarding is due prior to or at boarding commencement, including any agreed extra charges for added services set out by the owner in this agreement. We accept cash, eftpos or payment by direct deposit. Pets will not be discharged to the owner unless all monies owed (including veterinary bills) are paid in full. Furthermore, ongoing boarding charges will apply. We hold the right to sell or otherwise dispose of (give away or sign over) any animal for which charges apply and are overdue after 7 days. In the event we sell the animal we hold the right to deduct from the proceeds of sale the costs associated with selling the animal and all outstanding charges up to the date of sale. If however the animal is otherwise disposed of and is not sold, or the proceeds of the sale do not meet the total costs of the sale and the outstanding charges, the pet owner is not relieved of any obligation to pay any sum or amount not recovered by us, and we hold the right to commence legal proceedings against the pet owner to recover the outstanding amounts.
 

Indemnity
All reasonable care will be taken but no responsibility can be accepted for any loss, injury, or death of any animal in our care.